FAQ


Have a burning question about the site? Someone else was probably curious about that too! When we get asked the same question multiple times, we file it as a Frequently Asked Question on this page! Please check here if you have any questions before sending us a message.

Don’t see the answer to your question? Head over to our Contact Page and fill out the form to get in touch with us!


What is NOON?

We’re an activewear brand focused on developing high-quality, practical fitness apparel basics.

NOON & Co. gets its name from the idea of midday – the peak of many people’s days. This time of day is when everyone is up and moving, at their job, running errands, meeting friends for lunch, going to class, or even working out. People are active and living their lives around noon, every single day. Noon is the time of day when people need to be comfortable. We based our clothing brand off of the idea of the comfort and functionality that is needed in your everyday wardrobe.


What’s with the “& Co.” In the name?

While we will be developing many products ourselves for the NOON & Co. store, there are so many companies out there that produce wonderful products that fit our company vision. We offer other products from high quality brands alongside our products in order to give you a wide selection of useful gear that will enhance your active lifestyle. The “& Co.” in our  name means “& Company”, meaning having the company of other amazing brands and products that fit our customer’s wants and needs.


Do You Have ANy Coupons?

We run occasional promotions and sales that offer coupons to save you money on your order. To stay up to date and get all of our latest sales and offers, follow us on Twitter, Instagram, and Facebook. We also have a Newsletter that you can sign up for to get periodic updates, sales, and more!


What Payment Options do You Accept?

We currently accept Visa, MasterCard, Discover, and American Express credit cards through Stripe.


Is My Credit Card Info Secure?

Absolutely! We take the security of your personal information very seriously. Our site is secured with an SSL certificate to ensure your information is sent encrypted and cannot be stolen by bad guys! We also do not give out your personal information to anyone, ever.


DO YOU SHIP INTERNATIONALLY?

We are currently only shipping to US customers, but will be expanding our market soon! We apologize for any inconvenience.


How do I sign up for an account?

Click here! Or click the smiley face in the header on the right hand side. It will take you to a login screen with the option to register for a new account. Follow the instructions, then use the smiley face to login and view your account anytime you visit the site.


Can I be an Ambassador/Brand Rep?

You sure can! Our Ambassador program is very new, so we don’t have anything formally set up just yet. If you’re interested in representing NOON on social media, please send us a message with your name, Instagram account handle*, and why you want to rep NOON!

Brand Ambassadors enjoy these benefits:

  • 15% off every order
  • A Friends & Family discount code to share with everyone (10% off)
  • Early bird pricing and early notifications on new products

*Please make sure your account is set to PUBLIC so we can see your posts! Private accounts are not eligible for the Ambassador program.


What is Your Return Policy?

All sales at this time are final and we handle all order issues on a case-by-case basis. If you have a concern with your order, please contact us.


What if my item is damaged?

Mistakes happen, and we completely understand! If your garment comes in damaged, misprinted, or defective just send us an email within 14 days of your order. Please be sure to include photos of the damaged item along with your name and order number.